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"One of a Kind"
One of America's Oldest & Largest family owned music stores!
Voted "Best Customer Service"
IF YOU CAN'T FIND AN ITEM OR HAVE ANY QUESTIONS PLEASE CALL US DURING REGULAR BUSINESS HOURS AT 1.800.344.9324 OR 480.827.1111
A REAL PERSON WILL GIVE YOU REAL ANSWERS!
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Store Manager
Jim Minch (left)
-- Will celebrate 40 years with Milano's in 2010. Started at the original 45 West Main Milano’s in 1970 as a shipping and receiving clerk. Began working in sales in 1972 Worked at the Tower Plaza Milano Music City store from 1976 to 1980. Has been at the Mesa location from 1980 until present.
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Educational Services Manager
Daryl Armstrong
-- Daryl Armstrong heads up our Educational Services Department and has over 45 years experience (21 with Milano Music Center) in all aspects of the music business. His responsibilities include School Bids, Buying, Sales and Promotion. He has been calling on Arizona Schools for over 35 years and has developed a tremendous association with Arizona’s Music Educators.
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Drum Guru
Tom Schultz
-- 15 Years with Milano's Tom has created one of the premier Drum Shops in the world! Playing for over 35 years, Tom's knowledge of the drum/percussion industry is unsurpassed. Milano's is also the exclusive dealer for TJS Drum Sets which Tom meticulously creates.
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Combo Sales
Don Pogrant
-- 19 years service with Milano's
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Combo Sales
Fred Shelton
-- 9 Years of service with Milano's
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Combo Sales/School Rep
Barry Bell
-- A third generation Arizona native and graduate of Mesa High School, my extracurricular activities included A’ Capella Choir, Mesa Youth Symphony, Arizona Youth Symphony, and the National FFA Chorus. Upon completion of the Armed Forces School of Music, my professional career began in the Army Band as a guitarist. I have enjoyed nearly three decades as an instrumentalist, performer, musical director, and attribute much of my inspiration and success to the first instrument that my parents rented for me through Milano Music Center.
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Office Manager
Matt Milldebrandt
-- 25 years of service with Milano's, trumpet player (retired).
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School Rep
Betty Ross
-- Betty Ross has been with Milano Music for 18 years. She was born and raised in the tiny village of Salem, located in central western Maine. Betty earned her bachelors of science degree in Human Services at Nasson College in Springfield Maine.
She moved to Phoenix in 1983 and is happily married with 2 cats.
She is a school rep covering Scottsdale, (Phoenix) Washington, Paradise Valley, Creighton, and Madison.
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School Rep
Erick De Paz
-- Erick De Paz has been a proud member of the Milano Music family for 10 years. Three of those spent as floor sales man and the last seven as a Music educational sales representative for the west part of the Phoenix metropolitan area including, Goodyear, Avondale, Surprise,
Litchfield Park, and others.
Erick has been a professional musician for 15 years, which has been a vital part of his growth and development in the music industry. His primary instruments are bass guitar, guitar, vocal and also has been a primary participant in the production of various projects (recording, mixing, production and development).
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Orchestral Department Manager
Melanie Yarger
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Call For Availability
Due to the thousands of items we stock and the thousands our manufacturers have, we can be out of any item. If you see something on our web site, PLEASE CALL TO VERIFY STOCK ON HAND IF YOU ARE COMING TO THE STORE! This will save you time, gas, and heartburn if we do not have it on hand. In the event we do not have it you can talk to one of our sales staff to give you a time frame and availability if the manufacturer is out as well.
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Purchase Orders
We accept purchase orders from established customers only. If you have any questions please call the store at 480-827-1111 or 800-344-9324. You can fax us at 480-834-8095 or email us at info@milanomusic.com. School purchase orders can be faxed to 480-834-1808 or E-mailed to darylarmstrong@milanomusic.com.
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Special Orders
Any special order will require a 50% non-refundable deposit. The balance of payment will be due upon pick up at the store or when the order ships.
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School Rentals
We reserve the right to add/edit Milano Music specific information to your rental contract. This is primarily the type of instrument, brand, serial number and rental rate so that you will have a record of what you are renting.
We try our utmost to give accurate shipping costs. But with the major delivery companies (UPS and FedEx) constantly changing rates and surcharges, there is no simple or accurate way to calculate the shipping until it's ready to go out the door to you. You will be informed if there is a change, what the freight will be, and the adjusted total via email before we ship it.
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We reserve the right to refuse any order.
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Return Policy
Returns may be provided for OPENED products returned to the store in person or via a return shipment no later than 15 days from the date of purchase. You must call & get a return authorization number first. Lighting gear, recording gear, microphones, harmonicas, kazoos, recorders, jaw harps etc. cannot be returned. We reserve the right to deny a refund. A copy of your receipt is required for a refund. Returned opened products are subject to a 15% restocking fee.
Refunds may be provided for UNOPENED products returned to the store in person or via pre-paid shipment no later than 30 days from the date of purchase. You must call & get a return authorization number first. A copy of your receipt is required with the product for a refund. Lighting gear, recording gear, microphones, harmonicas, kazoos, recorders, jaw harps etc. cannot be returned. There is a 15% restocking fee on ALL returns. Refunds are not accepted on items returned more than 30 days from the date of purchase.
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Layaways
Layaways are handled in the following manner:
1)If it's an item(s) that we have ample stock of, there is a 20% non-refundable deposit required, with 60 days to pay off the balance.
2)If it's a one of a kind, used, or a manufacturers limited production item, there is a 20% non-refundable deposit required, with 30 days to pay off the balance.
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Gift Certificates
If you would like to purchase a Gift Certificate, please click on the Pay Online link on the left side of the Home Page and follow the prompts. Print out the web confirmation and the email confirmation that will follow. Save and bring these with you if you are coming to the store right away. When you come to the store, please see the receptionist and she will complete the Gift Certificate for you. If it would be more convenient, we can mail the Gift Certificate to you or to the recipient. Please be sure to put in the comments field the persons name, address, and phone number so we can expedite it.
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Shipping ----- Out Of The Country (U.S.A.)
We do not ship to anywhere but to the continental U.S.A., Hawaii and Alaska at this time. We apologize for any inconvenience.
Please note that the freight charges listed are approximates only. Until we have all the information, there is no simple and accurate way of knowing what they will be. Rather than have a 10 page chart to navigate through, we will either call or email you with the correct freight charge before completing the order.
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Filemaker Guru
We are looking for someone who knows Filemaker to help us with various projects
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Milano Music Center
38 W. Main Street
Mesa, AZ 85201
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| Mon |
10am - 7pm |
| Tue |
10am - 7pm |
| Wed |
10am - 7pm |
| Thu |
10am - 7pm |
| Fri |
10am - 6pm |
| Sat |
9am - 5pm |
| Sun |
Closed |
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